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Open your privacy choices with a9game

The a9game Privacy Policy explains what we collect when you create an account, verify wallet activity, use cookies or ask us to update your details.

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a9game Open your privacy choices with a9game
CONTACT PATHS

Check privacy contact paths

Privacy questions need a clear route, so we keep contact paths inside the account area and through support channels.

Privacy mailbox Send privacy requests through the account help form and choose the privacy subject. Include the detail you want corrected, accessed or removed, so the team can route it without asking you to repeat the same request.
Live chat handoff Chat can record a privacy request and pass it to the account team, but it will not reveal sensitive data in the chat window. We may ask for a security check before any account change.
Wallet record checks For Touch 'n Go, GrabPay, Boost dan FPX questions, share the transaction time and reference shown in your account. We use those details only to locate the related payment record.
ACCOUNT CARE

Browse account data safeguards

Our Privacy Policy is written around the account flow you actually use: sign-in, wallet checks, cookie choices, support contact and record retention.

Data we collect

We collect account identifiers, contact details, sign-in records, device signals and wallet references. These records help us keep your account available, trace disputed activity and answer privacy requests tied to your profile.

Cookie choices

Cookies help remember language, session status and account security checks. You can adjust browser settings, but some account functions may not work correctly if essential session cookies are blocked.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are used to match wallet activity, confirm transaction status and handle disputes. We keep payment references separate from gameplay preferences where our systems allow it.

Security checks

We use sign-in logs, device details and unusual activity signals to protect your account. If a session looks risky, we may request extra confirmation before allowing data changes or wallet actions.

Retention periods

We keep personal data only while it is needed for account service, dispute handling, security, finance records or legal duties. Older records may be removed, anonymised or kept in limited archives.

Change requests

You can ask us to correct inaccurate account details, access personal data linked to your account or request removal where the law allows. We confirm identity before acting on any request.

Start with common privacy answers

These answers explain how the Privacy Policy works in everyday account situations. They cover data collection, cookies, wallet records, request handling and sharing with service partners. If your issue is specific to your account, contact us through the account help form so we can check your identity and respond with the right record details.

It covers details linked to your account, such as contact data, sign-in logs, device signals, wallet references, support messages and activity records needed for security, dispute handling and account service.

We keep Touch 'n Go, GrabPay, Boost dan FPX references to match deposits and withdrawals, trace disputes and meet finance record duties. The record is used for account service, not sold to outside advertisers.

Yes. Send a request through the account help form and tell us which detail is inaccurate. We will check that you control the account before making a correction or asking for more proof.

Cookies support sign-in, language settings and security checks. You can adjust your browser settings, but blocking essential cookies may affect account access or cause repeated verification prompts during a session.

We share limited data with payment processors, security tools, hosting providers and support systems when they help deliver account services. Those partners receive only what is needed for the assigned task.

Retention depends on the record type and why it is needed. Account, payment, security and dispute records may be kept for different periods, then deleted, anonymised or archived with access controls.

Yes. Account access and eligibility depend on local law and are available where local law permits. Privacy requests are handled with the same approach, while also respecting duties that may apply.

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